Your OUTSOURCING PARTNER
INNOVATIVE BPO SOLUTIONS
BlueShift Inc
About BlueShift Inc
- BlueShift Inc was founded in 2004. With a core management team of more than two decades of managing inbound/outbound call centers in place, we aim to continue in meeting and exceeding our clients' expectations. Currently with 2 sites of a total of almost 200 seats.
- BlueShift Inc incorporates an effective management process that maximizes, our greatest asset, our people. Through our Performance Enhancement Program (PEP), we are able to direct our people from recruitment and operations to ensure their personal success and ours as an organization.
PEP (Performance enhancement process)
To develop and maximize the performance of each agent assigned to a particular client program.
OUR VALUES
B - Balanced
We are people oriented and committed to delivering beyond our customer's expectations.
L - Loyal
- We are committed to our clients and employees in making each business endeavor successful by investing sufficient resources.
U- Unique
We implement effective management practices.
E - Experienced
Our core management team has more than a decade of managing and running call center operations.
S - Simple
We utilize simple and effective processes that are documented for easy implementation and evaluation.
H - Honest
We practice transparency in all aspects of our business.
I - Innovative
We take personal risks in continuously improving our business.
F - Fun
We create a work environment for our employees that is both challenging and fun.
T - Teamwork
We involve everyone in working harmoniously toward a common and worthwile goal.
our services
Outbound Services
Outbound Services
Outbound Services
- Appointment Setting
- Collection Reminder Services
- Lead generation and qualification, mortgage, student loan, payday loan settlement, legal.
- Market Research surveying
- Customer satisfaction surveying
Inbound Services
Outbound Services
Outbound Services
- Answering Service
- Help Desk
- Customer Service
- Techinical Support
Backend Support
Outbound Services
Backend Support
- Virtual Assistance
- Quality Control Verification
- Quality Assurance Auditing
How we work with our customer and partners
• We create a project team to define client's specifications, business rules, processes, and profile of Telesales Professionals.
• We build the operations team according to the client's specifications.
• We provide intensive skills training in achieving Service Excellence, Telemarketing and Internet Technical Support (where applicable).
• We undertake programming and customization as well as testing, review and refinement of the system.
• We commit to a high level of QoS Standards, as jointly defined with our clients.